Helpful information
What if my high school does not confirm the data on my studies?

Study information is uploaded by your higher education institution in several weeks from the signing of study contract.

If after September 1 you still do not see your study information, contact your higher education institution in Lithuania. 

Also, make sure that you provided the same personal number in your registration form as your higher education institution is provided with. If the number is not correct, contact student self-governing body in your higher education institution in Lithuania.

I found an innacuracy regarding my name in the system (e.g. last name changed). How to update the data?

First of all, your personal data has to be updated by your higher education institution. After that, they are imported into lsp.lt system.

If your higher education institution has already updated your personal data and you still do not see updated information, please contact student self-governing body in your higher education institution in Lithuania.

What if I forgot my login details?

If you forgot your account:

What should I do if my lsp.lt profile contains incorrect personal or study data (e. g. surname, university, study form or end of studies)?

There are cases when a higher education institution provides incorrect data of your studies. If you notice any inaccuracies, contact student self-governing body in your higher education institution in Lithuania or e-mail via pagalba@lsp.lt immediately for help. When the administration of the higher education institution updates the data, it will be uploaded to the lsp.lt system, then you will be able to order your LSIC.

If the LSIC has already been produced with incorrect information, also contact student self-governing body to have the information corrected and the LSIC reproduced.

Do not order LSIC until you see the correct personal and study information.

Ordering a new LSIC
Ordering

To order a Lithuanian student card, the following steps are performed:

  • Registration in the LSIC system (https://lsp.lt) and ordering a new LSIC;
  • Choose an address and wait for a courier’s call about LSIC delivery time.

The status of the produced LSIC can be monitored on the website lsp.lt by logging in to your account.

LSIC prices in different study degrees

In the first degree studies - 16 EUR;

In second degree studies - 8 EUR;

In integrated studies - 20 EUR;

In third degree studies - 16 EUR;

Residency studies - 20 EUR;

In non-degree studies - 6 EUR;

For the arriving students of partial studies - 6 EUR.

When the LSIC in the same studies is reissued (replaced by a new one) - 6 EUR.

We remind you that the LSIC is issued for the entire study period.

How long does it take to produce LSIC?

LSIC is produced within 5 -14 working days from the beginning of your order.

In the autumn, LSIC production may take longer than expected.

How do I know if an LSIC has already been produced?

Once the LSIC is ready, you will receive a notification via the email address provided during registration. You can also log into the system and see the status of your LSIC.

Photos
What to do if I am not able to upload photos to my LSIC profile?

If you are not able to upload photos to your LSIC profile:

  • try resizing the photo (width and height);
  • upload photos with another browser or device. Check the photo title for spaces and Lithuanian characters. You can also try changing files format (e. g. JPG to JPEG or PNG).

If you are still unable to upload the photos or you do not know how to change the photos format, please share the photos with us via email pagalba@lsp.lt.

What if the manufacturer rejected the LSIC photo I uploaded for LSIC production?

The LSIC photo you uploaded did not meet the requirements for the LSIC photo.

LSIC photo is a photo that will be printed on your card. Your face must be clearly visible in the photo, there must be no foreign objects or people in the background. The photo is not edited by the manufacturer, so upload a photo that doesn't need to be rotated, cropped, or so. Also make sure that you did not confuse the LSIC photo with the ID card / passport photo.

After uploading a new photo, you will need to resubmit your LSIC order. The money paid for the card remains.

What if the manufacturer rejected the personal identity card or passport photo I uploaded for LSIC production?

The personal identity card or passport photo you uploaded did not meet the requirements.

Personal identity card or passport photo is a photo of your ID that is used to verify your identity. The photo of the document must clearly show your name, surname and photo. The document photo is not being edited by the manufacturer, so upload a photo that should not be rotated. Also make sure that you did not confuse the ID card / passport photo with the LSIC photo.

After uploading a new photo, you will need to resubmit your LSIC order. The money paid for the card remains.

I previously had LSIC, can I use previously uploaded photos?

After production of LSIC, the photos are deleted for security reasons. To order a new LSIC, you need to upload your photos again.

LSIC loss
What to do if you lost your LSIC?

If you lose your LSIC and want to order a new one, follow these steps:

  1. On your LSIC profile, mark that your LSIC is lost. If you do not see this option, contact student self-governing body in your higher education institution in Lithuania.
  2. Order new LSIC in your profile.

If you lose your LSIC and do not want to order a new one, follow these steps:

  1. On your LSIC profile, mark that your LSIC is lost. If you do not see this option, contact student self-governing body in your higher education institution in Lithuania.
  2. Fill in the request form for the termination of lost LSIC, which you will find here.
  3. Pay a fine of EUR 100:

Details:

Payment code: 103087

Recipient code: 190739547

Recipient: Lithuanian National Union of Students

Accepting institutions: AB Swedbank LT487300010136548129

Purpose of payment: For non-refundable LSIC

Contribution amount: EUR 100

The filled request form and payment receipt are sent to the student self-governing body or by sending an email via pagalba@lsp.lt

 

What to do if the LSIC is stolen?

If the LSIC has been stolen, follow these steps:

  1. Fill in the request form for the termination of stolen LSIC, which you will find here.
  2. An extract from the stolen LSIC is taken from the police station.
  3. The filled request and extract forms are sent to the student self-governing body or by sending an email via pagalba@lsp.lt.
  4. After confirmation of your requests, order new LSIC in your profile.
The returning of LSIC
If you LSIC has expired or there are less than 3 weeks left until its expiry

Students will be able to keep their LSIC if after the completion / termination of studies, the validity of their certificate has expired or there are less than 3 weeks left until its expiry.

If a student completes / terminates their studies and the LSIC expires after more than 3 weeks

If a student completes / terminates their studies and the LSIC expires after more than 3 weeks, the student MUST take the LSIC to the student self-governing body or return your LSIC at our office from Monday to Thursday from 10 to 17 o’clock. Our address – A. Vivulskio g. 36, 2 a., LT-03114 VILNIUS. Please contact us before arriving.

 

Upon completion / termination of studies, the certificate becomes inactive and the former student can no longer use the LSIC

Upon completion / termination of studies, the certificate becomes inactive and the former student can no longer use the LSIC. People are penalized for illegal use of LSIC (LSIC user is no longer a student).

Admission to the another degree
Students will be able to keep their LSIC if after the completion / termination of studies, the validity of their certificate has expired or there are less than 3 weeks left until its expiry.
You will able to order LSIC for your new studies after your higher education institution has uploaded your study data to the Student Register. Study information is uploaded in several weeks from the signing of study contract.
LSIC discounts
I have a part-time student card. Can I get all the discounts with LSIC?

Yes you can. Unless companies participating in the partnership program indicate that discounts are only granted full-time students. However, in the absence of such restrictions, you can safely rush to take advantage of discounts. Restrictions can be found on each discount applied to partners.

Currently, part-time students cannot use transport discounts.

I presented my valid LSIC, however I did not receive a discount. What should I do?

You should write an e-mail to nuolaidos@lsp.lt. We will try to solve the problem as soon as possible.

Public transport
I have LSIC and I want to integrate a Kaunas public transport ticket. How can I do it?

It is not possible to renew the old LSIC, so you will need to order a new card and choose wanted features.

I ordered a new LSIC, does it keep the information of the old public transport ticket?

Information of the old public transport ticket is not transferred from the old LSIC.

How to use integrated transport ticket?

The public transport ticket integrated in Your LSIC is filled as a regular public transport card. The card can only be filled physically, it is not possible to do it online.

 

You can find more about Vilnius public transport cards here.

You can find more about Kaunas public transport cards here.

Other questions
What to do if my personal information has changed (e. g. surname)?

First of all, your personal data has to be updated by your higher education institution. After that, they are imported into lsp.lt system.

If your higher education institution has already updated your personal data and you still do not see updated information, please contact student self-governing body in your higher education institution in Lithuania.

I was on academic leave, now my LSP expires before my studies end. What should I do?

It is not possible to renew the old LSIC, so you will need to order a new card.

Once your high school has updated your end of studies, you can place a new card order. Do not place an order until you see the correct study data. The order is the same as for the first LSP.

I want to delete my lsp.lt account
  1. In order to delete your lsp.lt account, you need to fill in the request form for the cancellation of registration, which you will find here.
  2. The filled request form is sent to the student self-governing body or by sending an email via pagalba@lsp.lt.
I want to cancel LSIC production

To cancel the production of LSIC, it is necessary to contact pagalba@lsp.lt by email immediately. If the photo has not yet been accepted in the system, the order can be suspended. If the cancellation of production is requested too late, the LSIC will be produced and no refund will be given.

I want to get a refund for my LSIC
  1. Fill in the request form for the refund for LSIC, which you will find here.
  2. The filled request is sent to the student self-governing body or by sending an email via pagalba@lsp.lt.
I chose the wrong LSIC delivery location, can I change it?

You can change your delivery information in your LSIC profile while LSIC is not yet in production. If you do not see this option, the delivery location cannot be edited.